Shipping policy

OldRays Shipping Policy

Our goal is to ensure a smooth and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

SHIPPING SCOPE

  • Country: We currently ship to France only.
  • Future Expansion: Expansion to other shipping zones is under consideration.

SHIPPING FEES

  • In France: Free shipping on all orders.
  • No Hidden Fees: All costs are clearly indicated at checkout.

ORDER PROCESSING TIME

  • Processing Time: Orders are processed within 1 to 2 business days, Monday to Friday.
  • Order Cut-off Time: 10:00 PM, standard time (Paris).
  • Weekend Orders: Orders placed on weekends are processed on the next business day.

DELIVERY TIME

  • Estimated Delivery Time: 6 to 9 business days.
  • Business Days: Shipments occur Monday to Friday.
  • Note: Delivery times are estimates and may vary due to external factors such as weather conditions or transportation issues.
  • Total Delivery Time: It will take a total of 6 to 9 business days to receive your order.

SHIPPING PROCESS

  • Reliable Transport Services: We ship via DHL and FedEx.
  • Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transport.
  • Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our environmental footprint.

TRACKING INSTRUCTIONS

  • Tracking Information: After your purchase, you will receive an email with tracking details, including the carrier’s name and tracking number.
  • Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view your order status: Track My Order
  • Questions: Our support team is ready to answer any questions regarding your order tracking. Contact Page

PROCEDURE FOR MISSING ITEMS

  • Reporting Missing Items: Contact our customer service within 30 days of receiving your package via info@oldrays.com
  • Resolution: We will resolve the issue as quickly as possible and send a replacement item or offer a refund.

RETURN POLICY

  • Returns: Returns are accepted within 30 days from the DELIVERY DATE.
  • Return Conditions: Items must be unused, undamaged, and returned in their original packaging. Personalized items cannot be returned.
  • Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or not as described. In such cases, OldRays will cover the return shipping costs.
  • Refund: Refunds are processed within 7 days of receiving the return and are issued to the original payment method.

RESTOCKING FEES

  • No Restocking Fees: OldRays does not charge restocking fees for returns.

RETURN SHIPPING COSTS

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Change of Mind: Actual return shipping costs will be charged to the customer. This applies when the customer purchased the wrong product, the item does not suit, or they no longer want it.